To thrive and succeed in this rapidly changing business of long-term care, we must continually adopt new ideas,
services and practices which are intended to be useful and enhance the quality of the employees' work life -
work experience - which, in turn results in a higher quality of care for the Elders. Innovative change is not only something new;
it may also be a more efficient or smarter way of doing something we already do pretty well.
It is rethinking the "way things have always been done".
A powerful workplace environment that welcomes and supports innovative ideas is motivated to question the status quo and
to reach new heights in workplace experience for everyone.
Our commitment to innovation is illuminated by our long standing collaborative partnership with Core Consulting, Inc.
We believe that collaborative business relationships, such as this,
contribute to a greater capacity to know the best course of
action that holds the health and vitality of both the Elders and the workforce, as its guiding intention.
Appreciative Inquiry - A Mode to Affect Positive Change
Appreciative Inquiry (AI) is an exciting change process that we have embraced as a means to forward positive organizational change.
AI is based on the simple assumption that every organization has something that is working well and these strengths can be used as the foundation,
the starting point for positive change. This strengths-based approach fosters workplace conditions where staff members feel alive,
effective, creative, and experience mutually benefiting relationships. At NexCare we have adopted an appreciative approach to forwarding positive
change in many areas including strategic planning, professional development, performance appraisal and leadership hiring.
The appeals for culture change in health care delivery systems often draw upon the belief that culture is something that an organization "has",
rather than what it "is" and is often inappropriately related to organizational performance. NexCare understands that sustainable culture change seeks a fundamental
change of culture which is rooted in a clear understanding of how those reside within the organization socially relate. The culture of each of our long-term care
facilities is emergent and defined by the lived experience of those who reside within the organization; which includes the workforce and the residents.
Therefore, culture change requires a holistic change management approach which places attention on the relationships within the facility. Our culture change
initiatives begin with an understanding of how the workforce makes meaning of organizational life and all change initiatives are rooted in organizational
conditions that foster sustainable change.
All organizational change begins when the people within the organization change. As a result, at NexCare, we value creating supportive learning environments
where employees are inspired to learn and change with the organization. Many of our educational initiatives are rooted in transformative learning principles.
One such program is Core Expressions™, which was developed by our collaborative partner, Core Consulting. Core Expressions™ is an intensive transformative
curriculum designed to foster personal change as the foundation for organizational change. We hold the belief that all organizational members have the potentiality
to contribute as an agent of change - servant leadership is not rooted in institutional power. Therefore, the Core Expressions™ program was designed to cultivate the leader within -
regardless of position or title. We proudly offer all organizational leaders the Core Expressions™ learning opportunity. Our objective is to incorporate many of the
Core Expressions™ principles in our orientation program and to establish a network of trainers who facilitate the curriculum within our facilities.